FAQ

How long will it take for my order to be shipped and delivered?

Shipping times vary depending on the brand. Orders typically ship out the same business day or within 1-2 days. Occasionally, unforeseen delays may occur, but on average, products are delivered within 4-7 days. Any extended shipping times will be clearly indicated on the product page. We take pride in offering the fastest processing and shipping times in the industry, coupled with responsive customer service.

What payment methods do you accept?

We accept various payment methods including Credit/Debit Cards (Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay).

What is your return policy?

We offer a 30-Day Money Back Guarantee on all items. Details of our return policy can be found at the bottom of our webpage.

What is your cancellation policy?

Orders can be canceled for a full refund before they are shipped. Please notify us promptly at orders@luxtradingpost.com if you wish to cancel your order. Once the order has been shipped, it falls under our 30-Day Return Policy.

What if my product arrives damaged?

Upon receiving your item(s), please inspect the packaging for any damage. If damage is observed, even to the box, it should be noted upon delivery. If unable to inspect during delivery but suspect damage, indicate "suspect damage" on the delivery receipt. Should your item(s) arrive damaged, kindly send photos to (insert email) for replacement or compensation processing.

How do I place an order?

To place an order online, select "Add To Cart" for your desired product, then proceed to checkout. Enter your shipping and billing details and complete the checkout process. Orders can also be placed by phone by calling us at (833) 776-7212. Immediate order confirmation will be provided, and processing will commence promptly.

How will I know when my order ships?

Upon placing your order, you'll receive a confirmation email containing credit card authorization and shipping/billing information. We'll process your order immediately, and once it ships, you'll receive another email confirming shipment along with a tracking number. In the event of an out-of-stock item, you'll be notified within one business day via email or phone.

Will I receive an order confirmation via email?

Yes, an order confirmation email will be sent to the provided email address for each order submitted. We recommend saving this email for your records, and please ensure your email address is accurate to receive your confirmation.

Do you charge sales tax?

We're based in Illinois and only charge sales tax for orders shipped within Illinois, saving you significant costs compared to other vendors.

Can I make changes to my order?

Changes to orders can be made at no additional cost before shipping by emailing us at orders@luxtradingpost.com Any price differences will be credited to your card or invoiced accordingly. Immediate assistance regarding order status is available by calling (833) 776-7212.